I am so angry that I wanted to share my experience with all of you.
As you know, I have 3 kids with ADHD. A few weeks ago, my son Andy (with my permission) ordered some educational materials that were free – you just paid for shipping. He found this offer through Facebook and got 2 products – one to help him with math and one for his sister’s French class. Shipping was about $6.00.
This morning (weeks after the transaction) I found 2 charges on card – one to Video Professor for $197.00 and one to Eternal Cosmetics for $59.00. With some detective work, I found out that both charges were directly related to the “free” cds Andy ordered. I don’t know how one connects French and Algebra to cosmetics, but it happened.
Video Professor will refund my money ($197.00) in 20-30 business days after I send the materials back and pay for shipping.
Eternal Cosmetics was much more cooperative and refunded my money right away. Apparently the cosmetics “got lost in the mail”.
Now of course part of the reason I’m telling you this is because I’m mad and I want the world to know it. Video Professor is operating in a very shady manner if you ask me.
The other reason, though, has to do with ADHD. Andy and I both have ADD, and we’re both adults.
In true ADHD fashion, he found something he wanted and zipped through the process to get it, without reading the fine print or whatever might have been there to tell him what he was getting into.
I am equally to blame. I didn’t double check what he was ordering because I was busy doing something else and not paying enough attention.
Our family has learned an expensive lesson that hopefully all of you can learn from.
Oh, and I would love it if you would tell everyone you know. Video Professor is taking advantage of people and I don’t think it’s fair.